5 Types of Business That Needs Live Chat
Engaging with and providing support to your customers after purchase is proof that you truly care for them. One way of raising the bar of your company’s customer service is by providing a live chat platform. Not only does it offer real time assistance, it also increases customers’ trust and overall satisfaction.
Thus, if you belong to any of the business categories below, then you need to consider setting up your own live chat support system.
1. Retail and eCommerce stores
If you are in the buying and selling business, then having a 24/7 help desk and chat support is crucial. Expect that potential buyers have questions that need immediate answers. Having live chat agents to respond to these would-be customers will definitely increase your chances of closing sales.
Also, we very well know that a lot of buyers encounter issues during and after their purchase. Issues include unsuccessful orders, lost items, returns, and replacements. These customers need fast assistance as some of them may panic and do not know what to do. So, having someone ready to talk to them and help them in those moments is valuable.
Another thing to think about is that, many customers prefer to buy with a live agent. This gives them an assurance that their orders are processed correctly and delivered on time.
2. Hotels and Vacation rentals
If you own a hotel, lodging, or a holiday rental, then having a live chat support is essential. Travelers and vacationers for sure would like to have a comfortable and enjoyable experience away from home. Therefore, having live chat agents to respond to any concerns about their reservation is valuable. This boosts not only your guest experience but also increases your chances of gaining new customers and rebooks.
So, if you are aiming to increase your 5-star ratings and gain more positive reviews, set up a live chat system ASAP if you haven’t yet.
3. Food business
If you are in the food and dining industry, a live chat support would be extremely helpful. People order their meals any time of the day. And a lot of people work in the night shift and may need food during these hours. To serve these workers, having a 24/7 chat support is truly valuable. This increases sales and boosts customer trust.
4. Telcos
Telecommunications companies will also benefit largely from a live chat team. Having people to assist customers instantly with their connection problems and subscriptions greatly increases customer satisfaction.
5. Banks and financial institutions
Online banking is now a common transaction. Thus, the demand for immediate online chat support has also increased. Today it is a must to provide clients with various platforms to cater to their different banking needs. And having live chat agents round-the-clock will surely earn you awesome points and even loyalty from your clients.
Bottomline, businesses should take good care of their customers and clients. Regardless of the industry that you are in, providing customer assistance 24 hours a day, 7 days a week if possible, must be a business priority.