5 Types of Business That Needs Live Chat


Engaging with and providing support to your customers after purchase is proof that you truly care for them. One way of raising the bar of your company’s customer service is by providing a live chat platform.  Not only does it offer real time assistance, it also increases customers’ trust and overall satisfaction.


Thus, if you belong to any of the business categories below, then you need to consider setting up your own live chat support system.


1. Retail and eCommerce stores


If you are in the buying and selling business, then having a 24/7 help desk and chat support is crucial. Expect that potential buyers have questions that need immediate answers. Having live chat agents to respond to these would-be customers will definitely increase your chances of closing sales. 


Also, we very well know that a lot of buyers encounter issues during and after their purchase. Issues include unsuccessful orders, lost items, returns, and replacements. These customers need fast assistance as some of them may panic and do not know what to do. So, having someone ready to talk to them and help them in those moments is valuable. 


Another thing to think about is that, many customers prefer to buy with a live agent. This gives them an assurance that their orders are processed correctly and delivered on time.


2. Hotels and Vacation rentals


If you own a hotel, lodging, or a holiday rental, then having a live chat support is essential. Travelers and vacationers for sure would like to have a comfortable and enjoyable experience away from home. Therefore, having live chat agents to respond to any concerns about their reservation is valuable. This boosts not only your guest experience but also increases your chances of gaining new customers and rebooks. 


So, if you are aiming to increase your 5-star ratings and gain more positive reviews, set up a live chat system ASAP if you haven’t yet.


3. Food business


If you are in the food and dining industry, a live chat support would be extremely helpful. People order their meals any time of the day. And a lot of people work in the night shift and may need food during these hours. To serve these workers, having a 24/7 chat support is truly valuable. This increases sales and boosts customer trust. 


4. Telcos


Telecommunications companies will also benefit largely from a live chat team. Having people to assist customers instantly with their connection problems and subscriptions greatly increases customer satisfaction. 


5. Banks and financial institutions


Online banking is now a common transaction. Thus, the demand for immediate online chat support has also increased. Today it is a must to provide clients with various platforms to cater to their different banking needs. And having live chat agents round-the-clock will surely earn you awesome points and even loyalty from your clients.


Bottomline, businesses should take good care of their customers and clients. Regardless of the industry that you are in, providing customer assistance 24 hours a day, 7 days a week if possible, must be a business priority.

How Can I Get Paid as a VA?


When it comes to getting your payments as a VA, the main things to consider are reliability, security, and speed of transfers. There are a few reputable online money transfer companies to choose from. But deciding on one largely depends on both you and your client’s preference. For a virtual assistant one main consideration is ease of use or a hassle-free system. While employers normally want a payment method that does not charge much when transferring funds. 


Here are some of the commonly used payment methods to get paid as a VA:


1. PayPal


When we talk about credible, safe, and secure online payment company, PayPal is a household name. You can be assured that your money is in good hands. The American e-payment company is the biggest brand in the realm of electronic payments system. Thus, if you are a virtual assistant, clients usually expect you to have your own PayPal account to receive your salaries. 


PayPal is user-friendly and intuitive. Its fuss-free design does not intimidate first-time users. If you want to receive your VA fees via this method, all you need to do is link either a major debit or credit card or your local bank account. By linking a bank account or a Visa, Mastercard or American Express card to your PayPal account, you can transfer the funds received in your PayPal Account to the linked card or bank account. Another great thing about this payment transfer option is that it supports a lot of currencies. 


But in anything there’s always a downside. One is high cross-border transfer costs which is at least 2.5%. Another one is account freeze without prior notice. While it is a good thing and only validates how secure this digital payment company is, some freelancers and virtual assistants are not comfortable about this possibility. 


Another thing to keep in mind is the fact that PayPal is often a target of cyber criminals such as phishers and online thieves. Therefore, always be alert and in the know of updates. Know PayPal’s official emails and notifications. 


2. Bank Transfer


Electronic fund transfer to your bank is the most convenient and cheapest way to get paid as a VA. These direct transfers are also fast. They usually only take between 24 to 48 hours. Also, you do not need to worry about your money getting frozen within a third-party platform or suspended en route to your account.


The bad news however is that some overseas clients cannot transfer funds directly to your bank account due to restrictions imposed by their own local bank. Therefore, it is not a convenient option for your employer.


3. Online Job Platforms


Some virtual employment platforms offer their own payments system such as Upwork. Their own payments collection system will basically bill your clients on your behalf. So no need for you to send an invoice to your client and your hours worked are practically always hours paid. Once payment is available, you have the option to withdraw your salary by linking your local bank account or transfer via PayPal or Payoneer.


While freelance sites are still a reliable way to get paid as a virtual assistant, the problem is that they aren’t as fast and you get to pay the transfer and withdrawal fees, unless your client picks up the fees for you. 


4. International Money Transfer Platform


Another convenient method to receive your payment as a VA is through online money transfer sites such as TransferWise, Xoom, XE amongst others depending on which platform is mostly used in your client’s location. The good thing about these platforms is you receive your money directly to your own bank account. Plus, you don’t need to pay cross-border fees. 


In conclusion, there are several credible ways to get paid as a VA. Now it really is just a matter of choosing which one is most convenient not only for you but also for your client.


How to Automate Social Media Content

You very well know that these days, for your business to get ahead, having an online presence is a must. But if you are a CEO or a business founder, every second counts. You shouldn’t be sitting writing social media posts or creating a product copy and all that monotonous stuff. 


What you should be focusing on are matters that grow your business. So how are you going to boost and streamline your social media presence and stay focused on your main tasks as the business owner? Quick answer… automation!


What are the ways to automate social media content?


Use a good social media automation tool


If you want to maintain engagement with your current followers and attract new ones, be sure to post content regularly. Staying consistent and keeping fresh content coming builds trust amongst your followers. And it would be easy for them to share your content to their own respective networks, thereby boosting your online presence organically. 


Whether you manually share a quick post or set a certain “publish dates” for your posts on various social media platforms, you can do so using a social media automation tool. By linking your social media accounts and blogs to this content management software, your scheduled content will be automatically published to your social media pages on your chosen schedule. 


These social media management tools do not just help you automate content-sharing but also offer many other powerful features such as performance monitoring, content search, and also social listening, which helps you stay in the know of the current trends and the type of content that your niche is looking for. 


Create chatbots


Chatbots are a perfect way to instantly conduct online conversations via an online messaging platform such as Facebook messenger. This helpful piece of software will not only help you save time by providing automated responses to common inquiries pertaining your business or service, but helps you maintain good customer relationships. 


Curate content


Some social media automation tools offer a content curation feature. It helps you come up with great quality content ideas to share to your followers. It also gives you great insight in terms of the type of content that your audience is searching for. There are a lot of free online content curation tools to choose from. In just a single Google search, you can easily find the good ones that social media marketers use. 


Invest in an all-in-one online marketing tool


Marketing tools such as Mailchimp and AWeber allows you to integrate your social networks for you to instantly create and share post on platforms like Facebook, Instagram and Twitter. So if you want to perform all of your marketing needs from a single place, then you have found your solution.


No matter your preference and specific marketing needs, we all know that automating your social media efforts is key to building and boosting your social presence. The next step is for you to search for the one specific product that best suits you.

5 Reasons Why You Need to Hire a Real Estate VA



As a real estate investor, you know how busy you can get that sometimes you would wish you can bilocate or have multiple hands to do things at once. But nah… you are not a machine and you neither have more than two hands nor be in two different places at the same time! But with a real estate VA, you can easily unload tasks off your plate and focus on scaling your business instead. Sounds good right?


Hiring a real estate virtual assistant can be a game-changing experience for you. The benefits of having remote assistants working for you can be life-long even especially if you find a reliable and talented VA. So, what exactly are the things that you will enjoy if you hire a real estate VA?


1. Operate a 24/7 Real Estate Business


If you want to maximize your business’ earning potential, then being able to operate 24 hours a day, 7days a week is a powerful strategy to achieve that. Imagine having a fully operational team of remote assistants located halfway around the world (like in the Philippines), picking up where you left off when you go to sleep! You have a business running efficiently, staying productive even while you’re in dreamland. And we are talking about tasks delegated to real people implementing and accomplishing them.


2. Enjoy a more automated and systematized business operation


These virtual assistants are in fact highly qualified and college-educated even that they are fully able to do practically anything under the sun. What’s more, even if they’re literally located for instance in the Philippines where many businesses hire remote staff, they are bilingual and can speak good English. They can help you with a multitude of tasks, automate your office, as well as create and implement business systems. Think about managing your inbox every day, data scraping, calling leads and clients, entering or uploading data, managing your social media pages, and basically everything from A to Z!


3. More time and profit


Obviously, if you are able to delegate essential tasks to capable office assistants, you would be able to focus more on growing your business. And ultimately this would mean increasing your net profit! If you can free up your time, instead of doing time-consuming clerical stuff, you can find more deals, and then generate more money for the company. 


4. Scale your business


The whole point of hiring virtual assistants to begin with is to be able to expand and scale up your real estate business. As mentioned, these remote workers are highly educated and skilled workers. As a matter of fact, you can even seek advice from them in terms of growing or improving your business. Sometimes we get really unique and brilliant ideas from our own employees we would thank them later.


5. Less stress, more time to be happy 


If you hire a real estate VA, you will enjoy a more organized, less stressful working environment, and a happier life overall. Naturally, if you see your business growing and becoming more and more profitable each day, you will become happy and more fulfilled. 


So if you want to see this happening for you too, now is the time to seriously consider having a virtual staff at your real estate company.

Best e-commerce CRM for Small Business


As a business owner, we understand that you wear multiple hats. And on top of all your other important concerns and responsibilities, maintaining great customer relationships is also a top priority. This is where a good CRM tool comes in. So, what exactly does a CRM or Customer Relationship Management tool do for you as an online business owner? 


For an eCommerce biz, a CRM solution helps you to stay organized, keep track of and manage customer data, convert your traffic, customize marketing, and deliver topnotch customer support. We all know that establishing and maintaining good relationships with customers would ultimately mean obtaining more value for your business.


Therefore, whether you are a small startup or a large enterprise, having a good CRM solution in place would bring life-long benefits. And today, with the existence of cloud-based solutions, CRMs have become more powerful than ever, boasting not just various functionalities but also automation and integration with various programs that would streamline your business processes.


Now that you know how vital CRM software is for your business, you may ask, what are the things that you need to look for when choosing an eCommerce CRM tool?


  • Identify your specific needs


Find the one that best matches YOUR needs. List down all features that you and your business need. Doing this will help you identify the best eCommerce CRM that will make your life much easier and not the other way around! If available, do a “test drive” or a free trial before finally deciding on the software to use for your business. This will help you assess whether a tool matches with your preferences.


  • User-friendliness


Your success doesn’t depend on a highly sophisticated platform but rather on an intuitive and easy-to-use system. Choose a CRM with your users (or employees) in mind. Does the tool you’re considering take a lot of time to learn? Remember that you are obtaining a product that will make operations as smooth and efficient as possible. You don’t want a CRM tool that will hamper your employees’ efficiency and productivity.


  • Implementation and Technical Support


Does the CRM solution you are considering offer assistance or training during implementation? Or, do they just let you figure things out on your own? A great indication that you are working with an awesome company or product is their availability after purchase. 


Make sure that your CRM solution provider has above par customer support that offers 24/7 assistance if possible. For an eCommerce business as yourself, you should have a partner that will help you in times of need. You can’t afford to lose sales or worse an existing customer just because you were unable to address your customer tickets on time. 


  • Metrics Dashboard


Know your numbers in just a few clicks. Have your most important sales or marketing data available in easy to decipher charts. These are just two of the coolest features that a good CRM platform offer for businesses.


  • Customer engagement and support features


Apart from a customer support feature, social media platforms are a blessing to businesses in terms of connecting and engaging with both current and potential buyers. If your CRM candidate offers an all-in-one solution to customer support, social media, and marketing automation capabilities, then you’ve got yourself a precious business ally.


  • API integration


Consider a CRM tool that has open API that allows third party app integrations. By now, you know how important app integrations are since you use multiple applications during your workday. Having a tool that would bring all your significant tools in one place is truly heaven-sent for a busy business owner like you!


The above features are just some of the most crucial things to have if you want a useful CRM tool. Consider those and evaluate your options before buying. After all, you are looking for a “solution” not another piece of puzzle to solve.

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